Privacy Policy
Thank you for using the "Mom and Dad Tell Stories" APP (hereinafter referred to as "we" or "us").
We respect and protect your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information.
1. Information We Collect
We collect the following types of information:
Contact Information
Such as name and email address, used to identify users and provide APP services.
Device Information
Such as your IP address, browser type, operating system, and device identifier, used for device-specific troubleshooting.
Geographic Location Information
Obtained once via GPS to determine your administrative district, used to provide local activity announcements and locally relevant story recommendations.
User Information
Such as gender, story topics of interest, and date of birth, used to recommend the most suitable stories from over 1,000 stories and 60+ themes based on user age and preferences.
Usage Information
Such as frequency of use, usage time, app version, and your interaction records, used to provide a better service experience.
Account Access
Unique ID
We use your email address as your unique ID. When you transfer devices, we will use the email address you used during registration to help restore your data and protect your usage rights.
Data Recovery Methods
Password: Use the reset password function on the APP homepage based on your email, or contact customer service with your email for assistance.
Existing Subscriptions: For iOS (iPhone) device reset or replacement, press Restore on the product purchase page to recover your subscription, or contact customer service with your email.
Children's Story Playlists: Contact customer service with your email to recover playlists.
Children's Badges: Contact customer service with your email to recover earned badges.
2. Use of Information
We use your information to provide, maintain, and improve our services, and to protect our rights and yours. We may use your information to:
- Contact you, such as responding to your requests, providing customer support, and notifying you about service updates.
- Analyze and optimize our services, such as understanding your usage patterns and improving our products and services.
- Comply with laws and regulations, such as investigating and preventing fraud and other illegal activities.
3. Information Sharing
We may share your information with the following types of third parties:
- Service Providers: Such as cloud storage services and CRM system providers, to deliver services to you.
- Legal and Government Authorities: Such as judicial and law enforcement agencies, to comply with legal and regulatory requirements.
- Partners: Such as our affiliates and alliance partners, to share information about our products and services with you.
4. Information Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, use, modification, disclosure, or destruction.
Your nickname and email are stored in an internal database protected by closed IP and firewall.
5. How We Use Your Personal Information
After collecting your personal information, we may use this data to provide the products or services you request. Additionally, we may use your personal data for the following purposes:
- Managing our products or services, including contacting you, processing payments, updating your account information, and providing technical support.
- Evaluating and improving our products or services to ensure they meet our standards.
- Sending you updates and notifications about products or services, as well as other relevant marketing or promotional information.
- Fulfilling our legal obligations, such as combating fraud, collecting debts, or protecting our rights and property.
- Conducting internal audits, data analysis, and research to improve our products or services.
6. Withdrawal of Consent
If you have previously consented to this Privacy Policy but no longer agree, you may withdraw your consent at any time, and we will stop processing your personal data as per your instructions. Please note that if you withdraw consent, we may not be able to continue providing services to you.
7. Right to be Forgotten
Under GDPR (General Data Protection Regulation), data subjects have the right to request deletion of personal data. When exercising the right to be forgotten, relevant personal data should be permanently deleted from the database. The following are related rights and obligations:
Account Deletion Notes
- You have the right to request account deletion through the personal member center in the Mom and Dad Tell Stories APP.
- Since our subscription services have time limits, you need to process refund items and downgrade to a free membership before requesting account deletion.
- Account deletion has a one-month processing period. Deletion requests from 30 days prior are processed daily. Members can cancel by email or customer service before official deletion.
- If you need to retain some data or only delete partial data, please contact us by email or customer service.
How to Request Deletion: Go to Account Settings → Press Delete → Confirm Deletion to complete the deletion request.
8. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time and will publish the latest version on our official website. The revised Privacy Policy takes effect immediately upon publication, replacing the previous version. We recommend that you regularly review this Privacy Policy to ensure you understand the latest version.
9. Platform-Specific Regulations
Android
- App Name: Mom and Dad Tell Stories (媽爹講故事)
- This chapter serves as the Privacy Policy, readable directly in standard browsers
- Located at a valid, public URL with unrestricted geographic access: www.momdadstory.com
- Foreground Service Permission: The audiobook player app plays audio in foreground service and displays status bar notifications showing the current playing track, informing users that the app is performing foreground tasks and consuming system resources.
- Exact Alarm Permission: Used to provide subscription expiration reminders or listening plan task notifications at appropriate times. These notifications run only on the device and do not involve personal data transmission.
iOS
Links to this Privacy Policy are provided on both the App Store information page and within the app.
10. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us through the following channels. We will respond to your inquiries and provide assistance as soon as possible.
Customer Service Email
